FAQ

Wash as gently as possible — 30°C is recommended.
Do not tumble dry. (Tumble drying may damage the garment.)

  • Customers can choose from the following payment methods:

    • Credit/Debit Card (Visa, Mastercard, American Express)
    • BLIK
    • PayPal
    • Google Pay / Apple Pay
    • Przelewy24

    It is also possible to Traditional bank transfer directly to our account:

    PhantomWear
    mBank
    Account number: PL76 1140 2004 0000 3602 7779 0211

    Please include your order number in the transfer title and send the payment confirmation to the following email address: biurophantomwear@gmail.com .

    Order processing begins once the payment has been received.


For custom orders, please contact us via Instagram, email, or through the contact form on our website.

If you would like to place an order with an invoice, please contact us privately via Instagram or email.

Free shipping is available within Poland on orders over 350 PLN (applies to parcels up to 25 kg – InPost parcel locker).

The standard processing time is approximately 1 week and depends on the number of orders in a given week and product availability in stock.

For custom designs, the processing time is determined individually and usually takes between 1 and 3 weeks.

Delivery costs within Poland:

  • InPost parcel lockers (up to 22 kg) – 17 PLN

International shipping:

  • Cost from 50 PLN (determined individually after contacting us prior to placing the order).

Free shipping is available in Poland on orders over 350 PLN.

Yes, we do offer international shipping.

We currently ship orders to various countries — the cost and delivery time depend on the specific destination.

We can provide detailed information via private message or email. Please contact us on Instagram, by email, or through the contact form on our website. Instagramie, e-mail lub poprzez formularz na stronie internetowej.

All orders are placed and processed through our website and Instagram, we do not offer in-person pickup.